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DOMESTIC RETURN POLICY

We accept returns on item(s) in new condition with all original tags attached within 14 days of your purchase date.

Item(s) used, washed, damaged or marked delivered after their return date will be sent back to the address listed on your order. You will be charged a delivery fee, once payment is received the item(s)

You will be provided a return address once you have made a return request via email.

INTERNATIONAL RETURN POLICY

We accept returns on item(s) in new conditions with all original tags attached within 30 days of your purchase date. Item(s) used, washed, damaged or marked delivered after their return date will be sent back to the address listed on your order. Bisous Ghislaine is unable to create return labels for orders outside of South Africa. Please ship your preferred shipping method. International returns must provide a tracking number and insurance is suggested.

You will be provided a return address once you have made a return request via email

EXCHANGES

At the moment, our exchanges are not automated. If you would like to exchange something for a different size or color, please return your original item(s) for a full refund and place a new order.

 

FINAL SALE ITEMS

Merchandise that is discounted on sale 30% off or greater, or marked “final sale” is not eligible for refund or exchange. No exceptions. Any Final Sale items included in a return will be sent back to the address listed on the order.

 

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at info@bisousghislaine.com email us a brief description and a photo or two showing the defect/fault.

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of misuse are not considered to be faulty.

 

RETURNS FAQ

How do I make a return? For our SA customers, we provide a prepaid return label to make it easy for you to send back. A R60 return shipping fee will be deducted from your refund.

What if I received the wrong item/size? We are so sorry for the inconvenience! Please email us at info@bisousghislaine.com

How long do I have to return something for a full refund? You have 14 days from the order date to process a return. Any returns received at our warehouse more than 14 days from the order date are ineligible for a refund and will be shipped back to the customer without notice.

When will I receive my refund? We will issue your refund within 7-14 business days once we receive your return package. Your financial institute will post your refund within 5-10 business days. Unfortunately, at this time we cannot refund any lost returns.

Policy updated: 30/01/2019

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